Tim McCullen began his personal window washing enterprise as a part-time summer time job. Carrying a mop and bucket, he walked into the native Chick-fil-a, McDonald’s and Walmart shops to seek out work close to his small coastal group of Wrightsville Seashore, simply outdoors of Wilmington, North Carolina.
Thirty-seven years later, McCullen’s Window Gang firm, which focuses on environmentally pleasant exterior cleansing providers for residential and business clients, has grown into main participant within the dwelling providers area. The corporate’s massive footprint extends into 1,600 cities and cities in 15 states, most of them on the East Coast but in addition stretching into the Southeast and Midwest.
In Could, McCullen offered the thriving firm he began with a bucket and mop to Premium Service Manufacturers as he seems to be ahead to the subsequent thrilling chapter for his enterprise. He’s stayed on because the model’s president.
“Why did I resolve to promote the corporate? I’m virtually 60 and it was simply time to let somebody who has had much more success rising franchise firms than me take over that a part of the enterprise. Premium Service Manufacturers has the programs in place and the numbers to make that occur,” McCullen stated in regards to the acquisition. “When you don’t develop you die on this enterprise.”
The acquisition of Window Gang will increase Premium Service Manufacturers’ portfolio of dwelling providers manufacturers to 9 and its franchise items to over 1,200. The biggest model for the corporate, by way of unit counts, is RooterMan with 722. Window Gang, which began franchising in 1996, has 229 areas and 360° Portray has 136 areas. The Charlottesville, Virginia-based multi-brand franchisor—which additionally owns Maid Proper, Kitchen Sensible & Closet Sensible, Home Docs, Garbage Works and The Grout Medic—has opened 41 items to date this 12 months with 47 extra in growth.
PSB’s present Renew Crew franchise is rebranding below the Window Gang identify as a part of the deal, with McCullen persevering with to guide operations from his firm’s base in Taylorsville, North Carolina. The settlement additionally permits McCullen to retain management of 10 Window Gang company areas as a PSB franchisee, three of that are in his dwelling state of North Carolina.
“Window Gang is an optimum addition to our lineup and leverages the identical end-user as our present manufacturers,” stated CEO Paul Flick.
McCullen credit Window Gang’s success to changes the corporate has made through the years, together with rising the variety of cleansing providers it gives.
“We provide 12 providers now, however the 90 p.c of our income might be nonetheless window cleansing, gutter cleansing and recent wash, with 50 p.c of that coming from window cleansing,” stated McCullen, whose firm makes use of a proprietary wash and wax cleansing answer it claims repels mud, dust and pollen twice in addition to normal chemical cleaners.
McCullen, who realized the worth of excellent customer support working for his father, the corporate’s buyer retention fee was round 78 p.c. He additionally famous that 60 p.c of his enterprise stays residential with 40 p.c being business.
“Once we first began the corporate, our identify was Sky Window Washing, however we modified it to Window Gang when our clients noticed us present up on job websites with 5 or extra individuals and would say, ‘Wow, you have got introduced fairly the gang with you.’ From that time we modified our identify to Window Gang and got here up with that brand, with the man who seems to be like a gang member,” McCullen stated.
Requested what he personally seems to be ahead to essentially the most following the acquisition, McCullen stated it was not having to do gross sales.
“Reality is I’m not an excellent gross sales particular person,” he stated. “Our development has principally been natural development, with a whole lot of household and buddies and their household and buddies taking up new areas. With Premium we’ve got an enormous firm behind us with one thing like 100 within the company workplace. I’ve perhaps 5 in company, so it’s energy in numbers,” stated McCullen.
He estimates spending a complete of $20,000 on promoting for his firm within the final 37 years.
Regardless of promoting his family-owned and operated firm to massive nationwide franchisor and dropping some management of it, McCullen stated he seems to be ahead to persevering with to do what he does finest, which is operating operations and organising new franchisors with the tools they’ll have to function their companies.
“I’ve no cause to go away the enterprise and I don’t suppose they’ve any cause to do away with me,” McCullen stated. “We each have a standard aim of rising this model throughout the nation, and we want one another to try this.”
The preliminary funding vary for a Window Gang franchise is from $40,000 to $125,000, in accordance with its FDD, with a franchise charge of $25,000.