We Requested Our Brokers What They Considered Our Service
On the finish of 2022 our nationwide brokers took half in a survey to assist us as a franchisor and community perceive what our clients view as necessary on the subject of property signage.
The solutions had been a real testomony to our skilled community of franchisees, our wonderful coaching programme and our proactive help construction.
The 2 stand-out questions had been…
- Would they advocate us?
- And what rating would they offer our service out of 5?
The solutions had been nice.
98% of our brokers would advocate us. Unbelievable validation that our community of Property Signage Consultants proceed to excel of their area.
When it got here to service, once more there was no disappointment. As a community we scored 4.7 out of a prime rating of 5. Our values as a enterprise deal with high quality and professionalism. We would not all the time be the most affordable, however we’re dependable, thorough, exact, and the satan is most definitely within the element.
We additionally requested different questions such because the significance of board inventory administration and pace of job completion. All which had been rated extremely. However what shocked us most was that skilled service was rated as extra necessary than worth! In at present’s financial system, the place many are maybe prepared to chop corners, the property sector definitely isn’t. High quality over worth stays key.
The survey was the primary that we now have carried out to particularly deal with what our brokers see as being most related to assist them in their very own enterprise exercise of promoting and letting properties. As such a significant a part of their advertising and marketing course of, the standard property board may appear a easy idea, however many could be shocked simply how a lot goes into guaranteeing the product and set up replicate upon the agent and the property itself.
This can be the primary survey we’ve carried out of this kind, however steady enchancment has all the time performed a big half in our ethos.
Final 12 months in actual fact, we as soon as once more handed our ISO 9001:2015 certification with flying colors, attaining the very best move mark doable. Annual ISO 9001:2015 audits imply that our practices as a enterprise are scrutinised by an impartial panel of specialists. There’s no bias and all findings are based mostly on details. The analysis covers numerous key enterprise areas, evaluating each how head workplace conducts coaching, operations, and inside communications; in addition to how the person franchisees carry out in relation to their very own customer support and communications.
If you need to study extra about the right way to grow to be a top quality service supplier as a Countrywide Indicators franchisee, get in contact