Liquid Net’s Assist Technician III within the Managed Apps Assist division, Alissa Castillo, on why she loves fixing issues for purchasers, what motivates her, and her hopes for the way forward for ladies in tech.
Alissa Castillo was born and raised in Apple Valley, California and loved rising up within the Excessive Desert, residing near her grandparents. In highschool, she was a shy scholar fascinated about computer systems and liked artwork courses. When she was 19, Castillo’s household moved to Texas within the Dallas-Fort Value Metroplex. She lived there for 11 years earlier than shifting to North Alabama in 2009, the place she now lives along with her husband and two daughters and enjoys spending time along with her household.
Castillo’s journey in tech started when she began working in internet hosting in 2009 upon shifting to Alabama. “Whereas I had gone to highschool for Graphic Design, there weren’t any jobs of that sort on this space on the time,” she says. “A member of the family instructed me a couple of job opening for technical assist at a neighborhood internet hosting firm. I didn’t know something about what goes on behind the scenes with internet hosting, however I’m grateful they took an opportunity on me, resulting from my earlier customer support expertise.”
Castillo discovered that she liked the extent of assist she may provide prospects, being awarded Tech of the Yr. “That was positively unforgettable and considered one of my favourite recollections,” she says. She continued working for a similar firm till they had been acquired by Liquid Net in 2021.
Now at Liquid Net, Castillo works as Assist Technician III within the Managed Apps Assist division, offering technical assist to shoppers. She loves the vitality of working on the earth of tech. “Each day, I see one thing new,” she says. “This retains issues difficult, and it conjures up me to need to be taught extra.”
Rising up, Castillo appeared as much as her mom, who labored on the native phone firm. “On the weekends, she would generally convey me alongside when she needed to cease by the workplace, and I simply liked that everybody had their very own cubicle. I dreamed of working in a spot like that (which had cubicles). Sadly, I’ve by no means had my very own cubicle, as at my earlier firm we had an open desk work space. And now with working remotely, I’m at residence,” she says. “Nonetheless, it actually has its blessings with getting extra time to see my household. Now I get to see my daughters proper after work as an alternative of spending that point commuting.” Castillo decorates her desk with issues she loves, just like the Minions and Child Yoda, for a contented atmosphere.
Castillo says she feels fortunate to be a quick learner in a area that genuinely pursuits her. “I’m additionally probably the most technically-inclined individual in my household as I’m the one who everybody involves after they have a query about something digital, placing collectively furnishings, and so on,” she says. “Being very empathetic naturally, I believe, has additionally helped me with offering good customer support and wanting to verify our prospects are taken care of. Total, I’ve an important mixture of qualities which have helped me achieve success as a assist technician.”
Supporting prospects is a major motivator for Castillo. “There’s a sure sense of accomplishment after I’m capable of resolve a problem that at first appeared not possible to repair,” she says. “I like with the ability to use completely different instruments to analysis or after I can be taught one thing new to assist discover the reply. I’ve additionally discovered a ardour for serving to and coaching others when doable. I like to share what I’ve realized and assist make issues simpler to grasp.”
Castillo is assured that ladies have a vivid future in expertise. “A lot of our each day lives rely upon and make the most of expertise, so much more ladies ought to have these forms of jobs excessive on their listing of what area they need to work in in comparison with after I was in highschool,” she says. “I used to be simply telling considered one of my daughters the opposite day that in case you like video video games a lot, why not turn out to be a coder and learn to make them?”
For girls simply beginning in tech or within the trade, Castillo advises discovering a selected area or matter of curiosity, then studying all you may. “Find out about it and have enjoyable! It is best to get pleasure from what you’re doing, and that may come via in your work,” she says.