Evaluate eFax vs. HelloFax Aspect-by-Aspect – 2023 Evaluation

Many individuals consider that faxing is an outdated expertise, and so they’re proper–to an extent. Using conventional fax machines and paper paperwork is on the decline, nevertheless it isn’t leaving with no substitute.

There are many causes to make use of digital faxing, together with fewer prices and a better technique to ship paperwork. In the case of deciding on a service for digital faxing, two choices come up ceaselessly: eFax and HelloFax.

eFax vs. HelloFax

eFax and HelloFax In comparison with the Finest

eFax and HelloFax are simple, dependable faxing options for small companies and particular person customers. Additionally they each made our checklist of one of the best on-line fax providers. However firms that want the next degree of safety and options ought to take into account a extra superior resolution, like SRFax, one of the best fax software program for rigorous compliance and cybersecurity necessities. You may get began with SRFax for the low value of $9.99 per 30 days.

Right here’s our full checklist of one of the best on-line faxing providers:

  • SRFax – Finest Fax Software program for HIPAA Compliance
  • eFax – Finest for Well-liked and Dependable Fax Service
  • MetroFax – Finest Standalone Fax Service for Busy SMBs
  • Fax.Plus – Finest for Versatile Fax Plans
  • HelloFax – Finest for Small Groups
  • FaxZero – Finest Standalone Fax Service for Private Use
  • RingCentral Fax – Finest for Excessive-Quantity Faxing Wants
  • FaxBurner – Finest for Cell Fax
  • CocoFax – Finest Safe Fax For Any Trade

See our in-depth overview put up for extra info on these high fax providers.

eFax vs. HelloFax: Excessive-Stage Comparability

eFax is a web based fax service owned by J2 International and presents plans beginning at $16.95 a month. It’s designed for particular person customers and small companies with restricted faxing wants, nevertheless it additionally presents an enterprise plan with larger scalability.

HelloFax is a service owned by Dropbox and presents paid plans beginning at $9.99 per 30 days. It additionally presents an enterprise plan with extra superior options like fax quantity porting however with restricted customization choices.

Merchandise and Companies Supplied by eFax and HelloFax

eFax presents two plans: a daily plan and a company plan (which has a separate web site). If there may be any form of model recognition within the on-line faxing world, it’s eFax.

  • eFax Common Plan: The common plan is designed for particular person customers and small companies that don’t require superior options. It presents as much as 200 despatched and acquired pages per 30 days and the flexibility to e-sign paperwork.
  • eFax Company Plan: The company plan is designed for bigger companies that require extra superior options like devoted fax numbers, greater month-to-month web page limits, and entry management. It additionally presents limitless on-line storage and some extra options like self-importance addresses and worldwide faxing.

HelloFax presents an analogous deal—cloud storage, enhancing and e-signature options, and email-to-fax performance. However HelloFax additionally presents worldwide faxing protection throughout all of its plans, and as a Dropbox firm, integrates with Dropbox, Google Drive, and different generally used enterprise instruments.

Firm Well being and Stability of eFax and HelloFax

eFax is a longtime firm that has been round because the late Nineties. It’s owned by J2 International, which additionally owns one of many greatest names in website hosting—Bluehost—and some different faxing platforms. As such, eFax has a protracted historical past of offering dependable providers and is backed by a big dad or mum firm that may assist tackle any points.

HelloFax is a comparatively new firm, having solely been round since 2010. It has grown shortly however nonetheless faces stiff competitors from the extra established gamers within the trade. That being stated, DropBox lately acquired it, which supplies HelloFax with loads of sources to proceed rising and innovating.

As we talked about earlier, eFax might be probably the most well-known title within the on-line faxing world as a result of it’s been round for thus lengthy. However HelloFax is backed by a extremely respected firm and presents stable options for the same goal market.

eFax vs. HelloFax Pricing Comparability

After all, pricing is among the most important components to contemplate when selecting any software program—significantly when each supply related merchandise. No product within the realm of on-line faxing will value you an arm and a leg (i.e., you gained’t spend a whole bunch of {dollars} on sending a number of pages of faxes), however pricing remains to be essential.

Normally, we discover eFax to be a bit expensive in comparison with most on-line faxing options. Its faxing plan presents customers probably the most primary options. And though it does so reliably, it doesn’t supply any extra options like worldwide faxing or toll-free numbers.

Pricing Construction of eFax and HelloFax

eFax’s pricing mannequin is straightforward—one choice is out there to all customers, and it consists of all the normal options that include the platform. As an alternative of permitting customers to scale up their plans, eFax fees a flat charge for his or her Professional plan and an extra $0.10 per extra web page.

HelloFax has 4 important pricing choices:

  • Free: The free plan is an effective way to get began for customers with minimal faxing wants. It consists of as much as 5 fax pages and one sender and permits for worldwide faxes, cloud storage, and Dropbox and Google integrations. It doesn’t, nonetheless, enable customers to obtain faxes or ship faxes from their electronic mail accounts.
  • Residence: This plan is designed for infrequent faxers who want greater than the free plan presents. It consists of as much as 300 pages, 5 senders, and the flexibility to obtain and ship faxes from electronic mail accounts.
  • Skilled: The Skilled plan presents as much as 500 pages and 10 senders for companies with reasonable faxing wants. It additionally consists of fax quantity porting, which is nice for companies trying to maintain their present fax numbers.
  • Small Enterprise: For bigger organizations, the Small Marketing strategy presents as much as 1,000 pages and 20 senders, in addition to all of the options in earlier subscriptions.

HelloFax’s pricing construction is straightforward for anybody to grasp, and since there isn’t as giant of an overage charge, companies gained’t must rely the variety of pages they ship each time.

Price Comparability of eFax and HelloFax

In comparison with HelloFax (and the remainder of the trade, actually), eFax is expensive. $18.95 per 30 days doesn’t sound like quite a bit, however HelloFax provides customers a larger faxing allowance (300 pages from HelloFax vs. 200 from eFax) for nearly 50% much less. And by the point HelloFax and eFax are the identical in value, you’re getting the next allowance from HelloFax.

One good thing about eFax is that it bundles its 200-page faxing service with jSign for a similar value. Since its e-signature platform is normally a separate value, utilizing them collectively can be a month-to-month financial savings of round $16. However once more, HelloFax presents digital doc signing and DocuSign integration for $9.99 per 30 days.

HelloFax fees a $0.05 overage charge for pages after the month-to-month allowance, half of what eFax fees. For companies sending a excessive quantity of faxes, this might probably end in vital financial savings.

In each circumstances, the worth of those providers plateaus and begins to decrease on the SMB degree. Companies with reasonable or larger fax wants will nearly actually discover higher offers elsewhere.

Trials and Ensures for eFax vs. HelloFax

eFax presents a 14-day free trial with its Professional plan. This provides you two weeks to check the service and guarantee it meets your wants earlier than totally committing.

HelloFax presents a 30-day free trial, and it may be used with any of the plans. This provides customers extra time to check out its options and resolve if it’s price the fee. Whether or not or not you intend to make use of HelloFax previous the trial interval, 30 days is healthier than 14.

Neither firm presents a money-back assure, however each firms are extremely rated by prospects on shopper overview websites. Which means that customers might be assured in these firms’ providers.

eFax vs. HelloFax: Core Standards Comparability

HelloFax and eFax are each dependable providers for small companies with primary faxing wants. Each providers supply occasional faxers cheap plans with per-page prices that gained’t break the financial institution. However companies with frequent or high-volume faxing wants will in all probability must look elsewhere for on-line fax providers.

From a purely goal standpoint, we in contrast eFax and HelloFax primarily based on crucial standards of a web based fax platform:

  • Sending and Receiving Faxes
  • Electronic mail to Fax Functionality
  • Consumer Interface
  • Digital Signatures
  • Integrations with Well-liked Platforms
  • Multi-Consumer Assist
  • Cell App
  • Compliance and Safety

For every of those standards, we checked out how eFax and HelloFax stack up in opposition to each other.

Sending and Receiving Faxes — eFax Wins

A list of eFax online faxing features
With options like a free cell app and on-line file sharing, eFax makes it straightforward to ship and obtain faxes.

Sending and receiving faxes are the core capabilities of any on-line fax service. To successfully ship and obtain faxes, a web based fax service must make it straightforward for customers to do it from anyplace, anytime. And so they should make it possible for the faxes arrive intact and on time.

Each eFax and HelloFax have safe, dependable programs for sending and receiving faxes. However eFax edges out HelloFax on this class for a number of causes:

  • Archive and retrieval: You possibly can ship and retailer each message and doc you obtain by eFax at no cost. Every part is saved to the cloud, that means you don’t want to fret about saving and organizing your faxes manually. HelloFax’s search options are restricted to electronic mail and doc titles, that means you’ll have a more durable time discovering older faxes.
  • Annoying gamification: HelloFax has a gamification aspect to it…form of. Whereas faxing, you’ll be able to count on to see quite a few popups providing you reductions, rewards, and different incentives in trade for sharing the service with pals. I’m not in opposition to gamification, however I discover this strategy to it to be fairly obnoxious, particularly when all I’m making an attempt to do is ship a fax.
  • Availability: HelloFax is just accessible within the US and Canada, whereas eFax is out there worldwide. You probably have a world workforce, you would possibly want to contemplate a special choice than HelloFax.
  • Fax Templates: eFax has a powerful choice of fax templates that you need to use to customise the feel and appear of your faxes. HelloFax additionally has templates, however not as many as eFax does. 
  • Recipient Notifications: Whenever you ship a fax with HelloFax, you gained’t be notified of its supply standing. This makes it complicated for customers who usually are not certain if the fax was despatched efficiently or not.
  • Mass Distribution: Each platforms enable for a number of fax recipients, however eFax is healthier for mass distribution of faxes.
  • Giant File Switch: Each platforms help giant information, that means that they’re each viable choices for individuals who must ship wealthy paperwork which can be dozens of pages lengthy.

Total, eFax makes it a lot simpler for customers to ship and obtain faxes from anyplace, so it wins on this class.

Electronic mail-to-Fax Functionality — eFax Wins

A list of benefits of faxing by email with eFax
Sending faxes straight to a recipient’s electronic mail is simpler than ever with eFax.

One of many options eFax is understood for is its email-to-fax functionality. This lets you ship and obtain faxes by way of electronic mail, eliminating the necessity for devoted {hardware} or software program. With eFax, all it’s a must to do is enter the recipient’s fax quantity, connect the file you need to ship, and hit “ship.”

With HelloFax, the method is analogous. However eFax provides you the best degree of reliability and safety when sending and receiving faxes by way of electronic mail.

Consumer Interface — eFax Wins

eFax setup screen
eFax’s consumer interface is straightforward to navigate, and its extra options are readily accessible.

Performance is essential as a result of it determines whether or not or not the app can really do the duties its customers want it to do. However a stable consumer interface is the icing on the cake—it makes the method of utilizing the app simpler, extra intuitive, and extra gratifying.

As a Dropbox firm, HelloFax’s interface is designed to be acquainted and straightforward to make use of. The dashboard has a contemporary structure and easy navigation, making it straightforward for customers to seek out their means round.

However eFax’s consumer interface is much more simple. It incorporates a clear, uncluttered design that makes it straightforward to seek out what you’re in search of. Its doc group could be a bit cluttered, however options like notes and easy-access contact integration make it simpler to do what you’re utilizing the platform to do: ship and obtain faxes from anyplace. You possibly can even seize paperwork for faxing from drop websites and ship faxes as PDFs out of your cell app.

Digital Signatures — HelloFax Wins

Example of HelloSign from Dropbox
HelloSign from Dropbox is straightforward to make use of with its fax software.

Digital signatures are a necessary a part of the faxing course of. There’s no level in sending a doc over the web if you happen to can’t get it signed and returned (and most recipients gained’t have a printer or fax machine anyhow).

HelloFax is a member of the DocuSign ecosystem, the best-known digital signature platform. Which means that sending and receiving digital signatures is a breeze in comparison with different options. And better of all, recipients will already be acquainted with it.

eFax’s e-signature platform is efficient however not as extensively used. Which means that a lot of your shoppers could battle to grasp the way it works. HelloFax brings a sure degree of familiarity that may make the method smoother and sooner.

Integrations with Well-liked Platforms — HelloFax Wins

HelloFax features: confidential and secure, customizable, paperless, and access from anywhere
Along with a Chrome extension, HelloFax integrates with the Dropbox ecosystem and different enterprise instruments seamlessly.

No one appears to have the identical tech stack nowadays. And if you happen to’re making an attempt to combine faxing into your workflow, you want a platform that works with the instruments you already use.

HelloFax integrates with many in style providers like Slack, Dropbox, and Google Drive. This makes sending and receiving paperwork from anyplace a lot simpler with out worrying about software program compatibility or guide uploads. A lot of Dropbox’s personal merchandise, together with Paper and Showcase, additionally combine with the platform.

eFax integrates with many in style providers and software program instruments, making it straightforward to make use of. However the familiarity and cohesion that the Dropbox ecosystem presents beat out eFax on this class.

Multi-Consumer Assist — HelloFax Wins

Description of how to scale as you grow with HelloFax
HelloFax permits as much as 20 accounts to work from the identical subscription.

Even small companies or households must have a number of customers to fax successfully. If just one individual has entry, it signifies that others can’t take part when they should.

Each platforms supply multi-user help. However eFax solely permits as much as 5 customers, whereas HelloFax lets you’ve gotten ten for a similar value. And if it is advisable to enhance it to twenty customers, you’ll be able to with HelloFax.

For the smallest of companies or these with probably the most restricted faxing wants, this in all probability gained’t matter. However if you happen to run a small clinic, household enterprise, or different group with quite a lot of stakeholders, this would possibly take eFax out of the equation.

Cell App—eFax Wins

eFax mobile app on a mobile phone with header that says "Sending Faxes Has Never Been This Easy"
eFax presents a cell app that enterprise house owners can use to ship faxes from anyplace.

Cell app help is an important aspect for any enterprise software. In the event you can’t successfully full a enterprise exercise out of your telephone or pill, there’s nearly no level in utilizing the platform.

HelloFax doesn’t supply a devoted cell app for faxing. The cell UI of its web site and the Dropbox ecosystem are tremendous, however the lack of a devoted app limits the quantity of accessibility you’ve gotten. If you wish to ship your fax shortly and effectively, you’ll want your laptop computer.

eFax, however, presents a devoted cell app for each iOS and Android gadgets. This makes it a lot simpler to ship and obtain faxes whilst you’re away out of your desk. You possibly can even add paperwork straight from cloud storage options like Google Drive or Dropbox, making the entire course of much more streamlined.

Compliance and Safety — eFax Wins

Flexible Integration Options for Cloud Faxing with eFax
Cloud safety is constructed into eFax’s software program, and customers can relaxation assured that irrespective of the place they ship their information, they’re protected

Above all, you don’t need your delicate paperwork to be compromised, and neither do your recipients. That would imply dangerous information for your online business and even authorized repercussions.

With eFax, you’ll be able to securely retailer your faxes in a digital folder accessible to you at any time and all through your account. All faxes from desktop, electronic mail, and cell apps are encrypted, ensuring that your paperwork keep safe.

HelloFax additionally encrypts all information with bank-level cybersecurity measures and presents the identical options as eFax by way of compliance and safety. Nevertheless, it doesn’t have a two-factor authentication course of, that means that anybody with entry to your account can view and ship faxes from anyplace.

Last Verdict — eFax Wins

HelloFax has a number of benefits with its integration capabilities and user-friendly design, nevertheless it’s not one of the best for compliance or safety. And since it doesn’t have a devoted cell app, multi-platform entry isn’t as straightforward to make use of accurately.

eFax is overpriced—paying practically $20 per 30 days for primary faxing isn’t excellent. However if you happen to want multi-user help, compliance and safety measures, and a devoted cell app, it’s undoubtedly price the additional cash when in comparison with HelloFax.